nbig33 Privacy Policy

This Privacy Policy ("Policy") describes how nbig33 ("the Platform", "we", "us", "our") collects, uses, stores, and discloses personal data when you access or use the nbig33 website at nbig33.co and all associated services, including sports betting, live casino, slot gaming, and account management functions.

nbig33 is committed to protecting the privacy and personal data of all players, including those based in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and across Malaysia. We handle your data with the care and confidentiality it deserves, and we operate in accordance with applicable data protection principles.

By registering an account on the nbig33 platform or by continuing to use the platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy.

This Policy applies to all personal data collected through the nbig33 website, mobile browser interface, live chat support, and any other channel through which you interact with nbig33. It does not apply to third-party websites or platforms that may be linked from nbig33 in other contexts.

nbig33 collects personal data through several means: information you provide directly during registration and account use; information generated automatically through your use of the platform; and in certain circumstances, information received from third parties such as payment processors and identity verification services.

Information you provide directly:

• Full legal name, date of birth, and gender;
• Email address, mobile number, and residential address;
• Malaysian IC (MyKad) number or passport details submitted during KYC verification;
• Proof of address documents (utility bills, bank statements);
• Payment method details including bank account numbers and e-wallet identifiers (we do not store full card numbers);
• Communications you send to our support team via live chat or email.

Information collected automatically:

• IP address, device type, operating system, and browser type;
• Login timestamps and session duration;
• Gameplay data including games played, bet amounts, game outcomes, and time of play;
• Deposit and withdrawal transaction records;
• Cookie data and analytics identifiers (see Section 6);
• Responsible gaming tool usage, including deposit limits set and cooling-off periods activated.

Information from third parties:

• Identity verification results from KYC service providers;
• Transaction confirmation data from payment processors including Touch 'n Go eWallet, Boost, and banking partners;
• Fraud screening results from risk management service providers.

nbig33 uses the personal data we collect for the following purposes:

• Account creation and management — to register your account, authenticate your identity at login, and maintain your account in good standing;
• KYC and age verification — to confirm that you meet the 21+ age requirement and satisfy applicable identity verification obligations before processing withdrawals;
• Payment processing — to facilitate deposits and withdrawals via your chosen Malaysian payment method, and to maintain accurate transaction records;
• Platform delivery — to provide you with access to sports betting, live casino, and slot gaming services and to personalise your in-platform experience;
• Customer support — to respond to your queries, complaints, and support requests via live chat or email;
• Fraud prevention and security — to detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, and other prohibited conduct;
• Responsible gaming — to monitor gameplay patterns that may indicate problem gambling behaviour and to enforce deposit limits, cooling-off periods, and self-exclusions you have requested;
• Legal and regulatory compliance — to fulfil our obligations under applicable anti-money laundering (AML), know-your-customer (KYC), and data protection requirements;
• Platform improvement — to analyse aggregate usage data to improve the performance, stability, and usability of the nbig33 platform;
• Communications — to send you transactional notifications (deposit confirmations, withdrawal receipts, account alerts) and, where you have consented, promotional communications about offers and new features.

nbig33 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity — processing your account registration data, facilitating transactions, and providing gaming services is necessary for us to perform our contract with you as a registered player;
• Legal obligation — processing data for KYC verification, AML compliance, fraud reporting, and record-keeping is required by applicable legal and regulatory requirements to which nbig33 is subject;
• Legitimate interests — processing data for fraud prevention, platform security, responsible gaming monitoring, and internal analytics serves our legitimate interests and those of our players, and does not override your privacy rights;
• Consent — where we send you marketing or promotional communications, we do so on the basis of your consent, which you may withdraw at any time by contacting our support team.

nbig33 does not sell your personal data to third parties for their own marketing purposes. We share personal data only in the following circumstances and only to the extent necessary for the stated purpose:

• Game studio and platform providers — game providers (such as Evolution, Pragmatic Play, PG Soft) may receive your session data to facilitate game delivery and resolve disputes. These providers are contractually obligated to handle data in accordance with applicable privacy standards;
• Payment processors — your financial transaction data is shared with payment service providers including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and banking partners, solely for the purpose of processing deposits and withdrawals;
• KYC and identity verification providers — your identity documents are processed by our contracted KYC service provider to fulfil verification obligations;
• Fraud and risk management services — device identifiers, IP addresses, and transaction patterns may be shared with risk management tools to detect and prevent fraudulent activity;
• Legal authorities — we will disclose personal data to law enforcement agencies, regulatory bodies, or other public authorities where we are legally required or compelled to do so by court order, regulatory direction, or applicable law;
• Business transfers — in the event of a merger, acquisition, or sale of all or substantially all of our assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third-party service providers who process personal data on our behalf are required to maintain appropriate technical and organisational security measures and are prohibited from using your data for any purpose other than that for which it was shared.

nbig33 uses cookies and similar tracking technologies on the platform. Cookies are small text files stored on your device that enable us to recognise you between sessions and provide certain platform functionality.

The types of cookies used on nbig33 are:

• Strictly necessary cookies — required for authentication, session management, and core platform security functions. These cannot be disabled without impairing your ability to use the platform;
• Functional cookies — store your preferences such as language settings and responsible gaming tool configurations;
• Analytics cookies — collect aggregate, anonymised data about how players use the platform, which we use to identify technical issues and improve platform performance. We use analytics tools that process data without identifying individual players by name;
• Fraud prevention cookies — assist in detecting unusual patterns associated with account fraud, bonus abuse, and multi-accounting.

You may control cookie settings through your browser preferences. Note that disabling certain cookies may affect platform functionality. nbig33 does not use cookies to serve third-party advertising on or off the platform.

nbig33 retains your personal data for as long as necessary to fulfil the purposes for which it was collected and to comply with our legal and regulatory obligations. Specific retention periods are determined as follows:

• Account and KYC data — retained for a minimum of five (5) years following account closure, in accordance with AML record-keeping requirements;
• Transaction records — retained for a minimum of five (5) years from the date of the transaction;
• Support communications — retained for three (3) years from the date of the interaction;
• Gameplay logs — retained for three (3) years to facilitate dispute resolution and responsible gaming monitoring;
• Self-exclusion records — retained indefinitely to prevent re-registration by self-excluded players, even following account closure.

Once the applicable retention period has expired and there is no longer a legal basis for continued processing, your personal data will be securely deleted or anonymised in accordance with our data destruction procedures.

As a data subject, you have the following rights in relation to the personal data that nbig33 holds about you. To exercise any of these rights, please contact our support team via live chat, providing sufficient information to verify your identity.

• Right of access — you may request a copy of the personal data we hold about you;
• Right to rectification — you may request correction of inaccurate or incomplete personal data;
• Right to erasure — you may request deletion of your personal data in circumstances where we no longer have a lawful basis for retaining it. Note that AML and regulatory retention requirements may limit our ability to fulfil deletion requests for certain categories of data;
• Right to restrict processing — you may request that we restrict our processing of your personal data in certain circumstances, such as while a dispute is under investigation;
• Right to data portability — you may request that we provide your personal data in a structured, commonly used, machine-readable format;
• Right to withdraw consent — where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.

We will respond to all verified data subject requests within thirty (30) days of receipt. In complex cases, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it.

nbig33 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, and disclosure. These measures include:

• 256-bit TLS/SSL encryption on all data transmitted between your device and nbig33 servers;
• Encrypted storage of sensitive personal data and financial information at rest;
• Role-based access controls restricting access to personal data to authorised personnel on a need-to-know basis;
• Multi-factor authentication required for all internal system access by nbig33 staff;
• Regular security audits and penetration testing of platform infrastructure;
• Incident response procedures for detecting, containing, and notifying of data breaches.

Notwithstanding these measures, no method of electronic transmission or storage is entirely secure. While we make every effort to protect your personal data, we cannot guarantee absolute security against all possible threats. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, we will notify affected players as required by applicable law.

The nbig33 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes mandatory date of birth collection, and KYC verification is required before any withdrawal can be processed.

If nbig33 becomes aware that personal data has been collected from an individual under the age of 21, the account will be immediately suspended, any winnings will be voided, and deposits will be refunded subject to verification. The personal data will be deleted from our systems as soon as is practicable.

If you are a parent or guardian and believe that your child has registered on the nbig33 platform, please contact our support team immediately via live chat so that we can take appropriate action.

nbig33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. When a material change is made, we will post the revised Policy on the platform with an updated effective date.

We encourage you to review this Policy periodically. Where a change materially affects your rights or how we use your personal data in a way that requires your consent, we will notify you through the platform or via the email address registered to your account and obtain your consent before the change takes effect.

Your continued use of the nbig33 platform following the posting of an updated Privacy Policy constitutes your acknowledgement of the changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which nbig33 handles your personal data, please contact our support team via live chat, which is available 24/7.

Our support team is the first point of contact for all privacy-related queries, including data subject access requests, correction requests, and marketing opt-out requests. We aim to acknowledge all privacy enquiries within 24 hours and resolve them within 30 days.

If you are not satisfied with our response to a privacy complaint, you may have the right to lodge a complaint with an applicable data protection supervisory authority. We will always cooperate with any investigation by a regulatory body in good faith.

For support: [email protected] (displayed as plain text — please use live chat for fastest response)